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Red Paladin FAQs

IBFX has partnered with Red Paladin to offer you our latest technology solution. A virtual desktop interface, or VDI, will ensure that your trades are made accurately without tying up your personal computer. VDI services take the traditional Forex VPS model to the next level by offering traders a dedicated virtualized machine as opposed to space on a large shared server like most standard VPS products.

We’re received a variety of questions regarding our VDI service, and have done our best to answer them below.

Q: What is the monthly cost? Is there a contract required?

A: The monthly cost for VDI is $35 USD or $42 USD for IBFX customers. No Contract is required.

Q: What are my payment options?

A: You may pay using your credit card of choice. Visa, MasterCard, Amex, Discover

Q: Does the VDI work for IBFX AU Accounts?

A: Yes, it does. When you log in, you can specify your AU account.

If an AU Standard:

1.Open MT4 Client.

2.Click File, Login

3.Enter account number and password in Login and Password fields.

4.In Server field type “MT4-IS02.FXSECURE.COM:443”

5.Click Login

If a Mini:

1.Open MT4 Client.

2.Click File, Login

3.Enter account number and password in Login and Password fields.

4.In Server field type “MT4-IM01.FXSECURE.COM:443”

5.Click Login

Q: How much Ram is guaranteed?

A: 1 GB Dedicated

Q: What is my storage/hard drive size?

A: 16GB, although additional packages are available.

Q. How many platforms can the VDI handle?

A: VDI can handle up to 8 MT4 platforms. Please call Red Paladin to install. 

Q: Can VDI support other broker’s platforms as well?

A: Additional Software may be made available to users’ desktops- please contact Red Paladin for more information. 

Q: What is the server up time guarantee?

A: 99.9%. See SLA (below for details).

Q: Does VDI offer customer support? If so, what hours?

A: 24/7 email support through Red Paladin support form, found here

  Q: Where are the servers located and what is the connection speed to the trade server you want to connect to?

A: Our severs are located in our data center in Northern New Jersey. 10GBPS bandwidth is our connection speed.

Q: If the VDI fails for any reason, who will be responsible for any loss?

A: Please see SLA (below) or click hereto view disclaimer.

Q: When I sign up for VDI, what number should I call for customer support?

A: Please contact IBFX Customer Service and we can assist you with your questions. 

Q: Does your VDI provider update my Buru (or other EA) platform for me every time there is a new version offered?

A: Changes to EA’s must be uploaded as they are delivered to the user (usually via email) via the SFT tool.

Q: Can I test if before I pay?

A: Please contact IBFX if you would like to test. 

Q: Is there any discounted rate to sign up for quarterly, half yearly or yearly VDI payments?

A: Currently, there are no discounted rates. However, there will be specials in the next 4-6 months.

For any additional questions about installation or any other matter, please refer to the FAQ sectionof Red Paladin's website.

To sign up in the US, click here.

To sign up in Australia, click here.

Red Paladin Service Level Agreement

Network Uptime Guarantee

Red Paladin guarantees that the network will be available 99.9% of the time in a given month, excluding scheduled maintenance. If Network Availability does not meet our 99.9% uptime guarantee, credits will be made available to each client on a case by case basis, not to exceed 50% of their base monthly fee. Network uptime includes all network infrastructure including routers and switches but does not include services or software running on the client's server. Network downtime exists when a customer is unable to send data to or receive from a server in our network and such failure is entered into our Trouble Ticket System. This downtime must be confirmed by our own monitoring services.

Power Availability Guarantee

Red Paladin guarantees 99.5% uninterrupted electricity in a given month. If 99.9% uninterrupted electricity is not met, credits will be made available to each client on a case by case basis, not to exceed 50% of their base monthly fee.Power availability includes power from UPS's to each individual rack but does not include power supplies on individual servers.

Exceptions

1) Delinquent customers.

2) Scheduled maintenance.

3) Any networks or network equipment not owned or controlled by Red Paladin.

4) Customers in breach of Red Paladin's Terms and Conditions and Acceptable Use Policy.

5) DNS (Domain Name Server) issues outside the direct control of Red Paladin.

6) Customers which run IRC/IRCd.

7) Interruption of service caused by clients, their employees, customers, etc, including but not limited to over-utilization and mis-configuration.

Credits

In order to receive credit the client must submit a trouble ticket within seven (7) days of the outage. The date and approximate time must be included in the trouble ticket. If Red Paladin confirms the outage a credit will be applied within seven (7) business days.

To view the full Red Paladin Disclaimer, click here.

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